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PUZZLED ABOUT WHAT TO DO ABOUT THE HIGH COST
OF
INTERNET HELP DESK AND END USER TECH
SUPPORT? |
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The level of
customer satisfaction can be what makes, or
breaks your company. Once a customer is
established, the main source of contact to
your company is the helpdesk staff. Having
a strong support group reflects well on your
entire operation and keeps your customer
satisfaction level high. |
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Agnat Inc has
spent years building a support group
dedicated to customer satisfaction while
maintaining cost effectiveness. Our unique
training program allows us to have quick
resolutions by our professional, well
spoken, and courteous technicians. By
continually monitoring our call load we
maintain the delicate balance of scheduling
the correct amount of technicians so your
customers hear a live voice on the phone,
not long wait times in call queues. |
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The startup
expenses for a professional helpdesk run
high. Equipment, facilities, personnel, and
training are all costs that must be
considered. Avoid these costs and
administrative headaches; that's what Agnat
does and we pass that savings onto our
clients. |
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Agnat
meets the
need and goes beyond standard call routing.
Some of the ways we do this are.... |
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Route
incoming calls according to the technician’s
skill set and the call’s projected need on a
per client bases, so each client gets their
own personally designed help desk for their
needs. |
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Provide our
technicians with your company branding
information, specific system requirements,
and specialized reporting areas before they
even pick up the phone to speak with your
customers.
Utilize powerful call scripting on the
server itself to custom build call routing
solutions to exactly fulfill your customer’s
needs. |
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Dynamically
update customers with wait times, access to
automated solutions centers, and options for
exiting the queue specific to your company.
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