Configuring Your Web Browser

Windows Browser Errors

The page cannot be displayed
The website or webpage you requested is unavailable. The website may be temporarily down or non-existant. If you clicked a link to the troubled site, go back to the previous page with the link and click the Refresh or Reload button in your browser's menu to download a fresh version of the page. If that doesn't work, try clearing your browser's disk and memory cache. For a list of browsers and how to configure them, CLICK HERE.

Try a few other websites. If they give you the same error or any other, you may have a connection problem. If this is so, contact Your ISPs 24-hour Tech Support.

HTTP Error 404 - Not found
The browser could not find the website or webpage you are looking for on the host computer. Check the URL (web address) for any spelling mistakes and try again. The webpage or website you requested may also have been moved or the name changed. If you get this error, click the refresh or reload button in your browsers menu to download a fresh version of the page. If that does not cure the problem, try clearing your browser's memory and disk cache. For a list of browsers and how to configure them, CLICK HERE.

HTTP Error 403 - Forbidden/Access Denied
The website or webpage you are trying to get to requires special access permission such as a password. May also come up as a You are not authorized to view this page or Directory listing denied error.

In the case that you are trying to view your user webpage with Mercury Network, click here for trouble shooting tips.

HTTP Error 503 - Service Unavailable
The host computer is too busy to process your request for a webpage or website. Try the link or address again after about 30 seconds.

Bad File Request
The online form may have a JavaScript or HTML error on it. You will have to contact the webmaster of the website that you are at to report the problem.

Cannot Add Form Submission Result to Bookmark List
The results of many form searches, such as the search result page of a search engine like Yahoo!, cannot be added to your bookmarks or favorites as the search result pages are only temporary files and are deleted by the web server after a certain amount of time.

Connection Refused by Host
A different version of the HTTP 403 error. The website or webpage you requested requires special access permission such as a password.

Failed DNS Lookup
The website's URL (web address) could not be translated into a known or valid Internet Protocol Address (IP address). Common on commercial sites because the hosting computers that are responsible for associating the domain name (www.whatever.com) with its IP address equivelant are overloaded. Try going to the site or webpage a little later. This error can occur because of a mistyped URL (web address).

HTTP Error at Compressed xxx.com:8080 Replies:HTTP/1.0 500 Error from Proxy
Common when you are connected to the Internet through a proxy server in a local area network setup that lets you connect to the Internet without a modem. The proxy server is either busy, down, or cannot interpret the command that it was given. Try viewing the webpage or site again in 30 seconds. If the problem is persistent, contact the network administrator of the proxy server -- xxx.com is usually your Internet Service Provider

File Contains No Data
The browser found the site you were looking for, but nothing in the specific file you requested. The Microsoft Knowledge data base recommends adding a ":80" to the end or the URL (web address) before the "/" forward slash -- http://www.microsoft.com:80/

Helper Application Not Found
You are trying to download a program that requires a helper program that your browser did not find. In your browser's Preferences or Options menu, be sure that the correct folder and file is listed for the helper program. If you do not have the correct helper program, save the file to disk and download the helper program.

NTTP Server Error
The browser coud not find the Usenet newsgroup your requested. Check the spelling of the newsgroup and try again.

Not Found
The link no longer exists. If you get this error, click the refresh or reload button in your browser's menu to download a fresh version of the page. If that does not cure the problem, try clearing your browser's memory and disk cache. For a list of browsers and how to configure them, CLICK HERE.

Site Unavailable
The website is too busy to process your request or the site is down for routine maintenance. Other possible causes may be noise on the telephone line you are connected to the Internet with, the site may no longer exist or the web address was misspelled.

TCP Error Encountered While Sending Request to Server
The error is caused by faulty data on the line between you and the requested site. Another possible cause may be related to the hardware in your computer. If all websites you try give the same error or any other, you may have a connection issue on hand. If so, please contact Your ISPs 24-hour Tech Support.

Too Many Users
The site is too busy to process your request. Try again after about 30 seconds.

Unable to Locate Host
The web address of the website you tried to get did not return anything, the site is unavailable at this time or your Internet connection has dropped. Check the spelling of the web address, if it is correct, try going to other websites. If you get this error or any other for all websites, you may have a connection problem. If so, please contact Your ISPs 24-hour Tech Support.

Cannot Connect to Server
This error can occur if you are using Secure Sockets Layer security (such sites have "https" at the beginning of the web address) when connecting to certain webservers. This error generaly occurs on C2 StrongArm servers with Internet Explorer 3.x in Windows 95 and Windows NT.

Information courtesy Online
Microsoft Knowledge Base


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Last updated:
February 17, 2004