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Configuring
Your E-mail Program
E-mail
Errors
Unable
to lock Mail drop
You were
most likely disconnected while downloading your e-mail. You should
wait at least 10 minutes and then try again, as our mail servers
will not see that you have dropped your connection and will keep
you logged into the server until it logs you out automatically after
10 minutes of nonusage.
One
or more of the recipients was rejected by the mail server
Make sure
you typed in the e-mail address correctly. If you didn't, you may
have to delete the e-mail and rewrite it.
The
host mail.ispname.xxx could not be found
Check
to see if you are connected to the Internet. If you are, can you
download any webpages? If you can, CLICK HERE
for a list of e-mail programs and how to configure them. You may
just need to check your settings. The host name, mail.ispname.xxx,
should be entered in all lower-case letters with no spaces. You
may want to replace mail.ispname.xxx with 65.192.200.18
for an incoming mail server and try that.
If you still cannot download your e-mail, then you may have a
connection problem on hand and will need to contact Technical
Support.
The
message could not be sent because the server rejected the sender's
e-mail address
The e-mail
address in the "From" field of your outgoing message was
rejected by our servers for one of the following reasons:
- The "From"
address was misspelled or not in the correct format (person@somedomain.com)
- The "From"
address is a domain that Mercury Network does not allow to send
through our mail servers. For example, if you are sending an e-mail
with a "From" address of person@something.com,
the domain something.com is not a domain that your ISP
hosts and thus will not allow that e-mail address to send messages
through our servers. This is done to prevent spamming by outside
users.
In your e-mail account properties, make sure the "From"
e-mail address is login_name@SeeList, where you replace
login_name with your login name. If you have domain and
e-mail hosting with us, you may use the domain name that you
host with us . Any other domain name will be rejected
by the server.
If the problem
is recurring, look in the Outbox of your e-mail program and
delete the offending e-mail.
If you have
an alternate e-mail address that you would like people to reply
to, you may enter a Reply To e-mail address in your e-mail
account Properties.
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