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Frequently
Asked Questions
Web
Space FAQ
How
much space do I get for my webpage?
How do I set up my web space so I can use it?
How do I create a webpage without having to know
HTML?
What do I need in order to save files to my
web space?
How do I view my webpage once it's online?
How do I add a hit counter to my webpage?
HTTP
Error 403: I've uploaded my website, but
when I go to my webpage's address, I get "You are not authorized
to view this page" or "Directory Listing Denied."
What should I do?
HTTP
Error 404: I go to my webpage's address
but I get "Page cannot be displayed" or "Page cannot
be found."
Q.
How much space do I get for my webpage?
A. You get 5MB of server space
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Q.
How do I set up my web space so I can use it?
A. Your web space is set up on our server automatically when your e-mail address is set up.
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Q.
How do I create a webpage without having to know HTML?
A. There are many programs you can use as a point-and-click
webpage builder. Among the most popular are Netscape Composer, Microsoft
Word 97 and 2000. You can also use Microsoft Power Point and Front
Page or Macromedia's Dreamweaver. For simplicity, we recommend Netscape
Composer and Microsoft Word 97 and 2000.
Go to Netscape
Browser Central to download one of the Netscape packages for
free. Netscape Composer comes bundled with the Netscape browser
and e-mail programs. We recommend using the Netscape Communicator
package version 4.7x or Netscape 6.0. Older and slower computers
may have an easier time running Communicator 4.7x than Netscape
6.0, which is larger and slower than Communicator 4.7x.
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Q.
What do I need in order to save files to my web space?
A. Once you have your web space activated and your site is
designed, you will need an FTP program to upload the files to your
web space. For screen shots and an easy how-to guide to setting
up the most popular FTP programs, click on the icon of the FTP program
you wish to use from below.
Before uploading
your files, you will need the following information:
- Host Name:
ftp.ispname.xxx-- for use with ISP dail-up accounts;
- User ID/Login
name: for dial-up customers, use the first part of your e-mail
address that appears before the "@" symbol.
- Password:
your logon password.
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Q.
How do I view my webpage once it's online?
A. The web address for user webpages is
http://www.ispname.xxx/login_name,
where you replace the word login_name with the first part of your
e-mail address that appears before the "@" symbol.
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Q.
How do I add a hit counter to my webpage?
A. Adding a hit counter to your website is easy. Just click
here for an easy how-to guide to adding a hit counter.
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Website
Problems
Q.
HTTP Error 403: I've uploaded my
website, but when I go to my webpage's address, I get "You
are not authorized to view this page" or "Directory Listing
Denied." What should I do?
A. Your website's homepage should be called either index.htm
or index.html. Not having a file called
index.htm or index.html will give you the You
are not authorized to view this page error in Internet Explorer,
or Directory Listing Denied error in
Netscape Navigator and Communicator.
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Q.
HTTP Error 404: I go to my webpage's
address but I get "Page cannot be displayed" or "Page
cannot be found."
A. Check to make sure you typed the address correctly. If
you were trying to access the homepage of your website, make sure
you uploaded it as index.htm or index.html.
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